Privacy Policy
Luminos Creative
Last Updated: August 2026
Luminos Creative (“Luminos Creative,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit luminoscreative.com, submit information through our website, communicate with us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone or mobile number
- Company or organization name
- Information related to your inquiry, quote, project, or requested services
- Communication preferences
- Message content
- Information submitted through website forms
- Any other information you voluntarily provide
We may also automatically collect certain technical and usage information through:
- Cookies and similar technologies
- Google Analytics and similar analytics tools
- Marketing pixels and tracking technologies
- IP address
- Browser and device information
- Referring pages
- Pages visited
- Website usage and interaction data
How We Use Your Information
We may use information we collect to:
- Respond to inquiries and requests
- Prepare or discuss quotes and proposals
- Provide creative, marketing, website, advertising, and related services
- Provide customer and project support
- Communicate project updates and other service-related information
- Improve our website, services, and user experience
- Analyze website traffic and user behavior
- Support marketing and advertising campaigns
- Send communications you have requested or consented to receive
- Maintain appropriate business and administrative records
- Prevent fraud, misuse, or security incidents
- Comply with applicable legal and regulatory obligations
Luminos Creative does not sell or rent your personal information.
Cookies & Tracking Technologies
Luminos Creative may use cookies, pixels, analytics tools, and similar tracking technologies to enhance the user experience, understand website traffic, improve website performance, and measure marketing effectiveness.
Cookies may be set by Luminos Creative or by third-party services that provide analytics, advertising, website functionality, or related services.
Types of cookies we may use include:
- Necessary cookies
- Analytics cookies
- Functional cookies
- Marketing and advertising cookies
Where applicable, you may accept, reject, or customize your cookie preferences using our cookie consent tool. You may also be able to manage cookies through your browser settings.
Refusing certain cookies may affect some website features or functionality.
We do not sell personal information. Certain non-SMS information may be shared with analytics and marketing partners for legitimate business purposes, subject to applicable law.
Mobile information and SMS opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
SMS & Text Messaging Privacy
If you choose to opt in to receive SMS or text messages from Luminos Creative, we may collect and use your mobile phone number and related consent records to send you messages regarding inquiries, quotes, project updates, customer support, promotional offers, services, and other communications you have requested or consented to receive.
Information Collected
When you opt in to SMS communications, we may collect your mobile number, opt-in method, consent timestamp, and message interaction information, such as delivery status and replies.
Message content may be retained when reasonably necessary for customer service, recordkeeping, security, or compliance purposes.
Use of SMS Information
Your SMS information may be used to:
- Deliver SMS/text messages you have requested or consented to receive
- Respond to inquiries
- Provide quotes or service information
- Communicate project and account updates
- Provide customer support
- Send promotional communications when you have consented to receive them
- Operate, maintain, and administer our messaging program
- Maintain appropriate consent and opt-out records
Sharing of SMS Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except operational service providers assisting with message delivery.
Operational service providers may include telecommunications providers, messaging platforms, and technology vendors that assist Luminos Creative in delivering and operating its messaging program. These providers may receive information only as reasonably necessary to provide messaging services on our behalf.
SMS Consent
SMS messages are sent only after you provide the applicable consent.
Consent to receive SMS/text messages is not a condition of purchase.
By opting in, you represent that you are the subscriber, account holder, or customary user of the mobile number provided and are authorized to consent to receive messages at that number.
Message Frequency & Rates
Message frequency may vary. Message and data rates may apply.
Your wireless carrier’s message and data rates and other applicable charges may apply.
Opting Out
You may opt out of receiving SMS/text messages at any time by replying STOP to a message from Luminos Creative.
After you submit a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive messages from the applicable messaging program unless you subsequently opt in again.
Getting Help
For assistance with SMS/text messaging, reply HELP to a message from Luminos Creative or contact us using the information provided below.
Carriers & Delivery
SMS and MMS message delivery is subject to effective transmission by your wireless carrier and network operator. Mobile carriers are not liable for delayed or undelivered messages.
Message availability and functionality may vary depending on your device, carrier, and service plan.
Artificial Intelligence & Automation
Luminos Creative may use artificial intelligence, automation tools, and machine-learning technologies to assist with content creation, design processes, analytics, marketing optimization, research, and workflow processes.
Depending on the service or workflow, AI and automation tools may assist our team with business processes but do not replace appropriate human review where such review is reasonably necessary.
We encourage clients and website visitors not to submit highly sensitive, confidential, financial, medical, identification, or other protected information through general website forms unless specifically requested through an appropriate process.
Client & Partner Data Processing
Luminos Creative may process personal information on behalf of clients while providing creative, marketing, advertising, website, technology, communications, or related services.
When we process information on behalf of a client, our handling of that information may also be governed by applicable agreements, client instructions, and legal requirements.
Information received on behalf of a client will be used as reasonably necessary to provide the applicable services and fulfill our contractual and legal obligations.
Sharing of Information
We do not sell or rent personal information.
We may share certain personal information, when reasonably necessary, with:
- Service providers
- Website hosting and technology providers
- Analytics and advertising platforms
- CRM and marketing technology providers
- Contractors and consultants
- Professional advisors
- Payment processors, where applicable
- Other vendors that assist with legitimate business operations and service delivery
- Government agencies, regulatory authorities, courts, or law enforcement when required by law or legal process
Service providers and vendors may receive information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect the information they receive.
Mobile information and SMS opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.
SMS consent information may be provided only to operational service providers that assist us with operating and delivering our messaging program, such as telecommunications providers, messaging platforms, and technology vendors, solely as necessary to provide those services.
Lead & Partner Relationships
Certain non-SMS information may be shared with trusted partners when reasonably necessary for legitimate business operations, service delivery, or marketing support, subject to applicable law and the choices available to you.
Mobile information, SMS opt-in data, and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell personal information.
Marketing Communications
Where permitted by applicable law and based on the consent or other lawful basis applicable to the communication, Luminos Creative may send marketing or promotional communications.
You may opt out of promotional email communications at any time by using the unsubscribe link contained in an applicable email or by contacting us.
For SMS/text messages, reply STOP to opt out or HELP for assistance.
Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications reasonably necessary to respond to requests, provide services, communicate about an existing project, or comply with legal obligations.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our practices and applicable law.
Data Security
Luminos Creative uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, network, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through or stored by our website or systems.
International Users
If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other jurisdictions where our service providers operate.
Privacy and data protection laws in those jurisdictions may differ from the laws where you reside.
Where required by applicable law, we take appropriate measures regarding international transfers of personal information.
Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights concerning your personal information, which may include the right to:
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain information regarding certain uses or disclosures of personal information
- Opt out of certain processing where applicable
- Withdraw certain previously provided consent
These rights are subject to applicable legal exceptions, verification requirements, and record-retention obligations.
Privacy requests may be submitted to hello@luminoscreative.com.
We may take reasonable steps to verify your identity before processing a request.
California Privacy Rights
California residents may have additional privacy rights under applicable California law.
Depending on the law and circumstances applicable to Luminos Creative, these rights may include requesting information concerning:
- Categories of personal information collected
- Categories of sources from which information was collected
- Purposes for collecting or using personal information
- Categories of third parties to whom information has been disclosed
- Specific pieces of personal information maintained about you
Eligible California residents may also have rights regarding correction, deletion, and certain uses or disclosures of personal information, subject to applicable exceptions.
Requests may be submitted to hello@luminoscreative.com.
Business Transfers
If Luminos Creative is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, certain personal information may be transferred as part of that transaction, subject to applicable law.
Mobile information and SMS opt-in data will not be sold or transferred to third parties for their marketing or promotional purposes as part of our SMS messaging practices.
No Professional Advice
Content provided on this website is for general informational purposes and does not constitute legal, financial, tax, accounting, or other professional advice.
You should consult an appropriately qualified professional regarding advice specific to your circumstances.
Children’s Privacy
Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13 through our general website services.
If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to appropriately address or delete the information.
Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties.
Luminos Creative does not control and is not responsible for the privacy practices, security, content, availability, or terms of third-party websites or services.
We encourage you to review the privacy policies of third-party websites you visit.
Governing Law
This Privacy Policy is governed by the laws of the state in which Luminos Creative is organized, without regard to conflict-of-law principles, except where applicable federal or other law provides otherwise.
Changes to This Policy
Luminos Creative may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, legal requirements, or privacy practices.
When material changes are made, we may update the “Last Updated” date at the top of this page and provide additional notice when required by applicable law.
Contact Us
For questions regarding this Privacy Policy, your personal information, or Luminos Creative communications, please contact:
Luminos Creative
Website: luminoscreative.com
Email: hello@luminoscreative.com
For SMS/text messaging assistance, reply HELP to a Luminos Creative text message. To stop receiving SMS/text messages, reply STOP.